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FAQ

How do I care for my jewelry?

Clay can be fragile so treat with care. If your clay jewelry is dropped or anything heavy is set on top of it, it can break. We recommend storing your Hey Grl Hey Jewelry in a safe place when it is not being worn.

Raw brass may tarnish or darken over time if exposed to water or oils from the skin. Any jewelry containing raw brass pieces can be easily cleaned with a soft jewelry cloth and/or tarnish remover. 

Clay can be gently wiped with a fragrance free baby wipe or a bit of rubbing alcohol on a q-tip or a cloth. This should help remove any discoloring caused by makeup or everyday wear.

Are your earrings nickel free?

Yes! We believe that all women should have the opportunity to wear our gorgous pieces that is why we only use nickel free hooks and posts in our earrings.

Do you accept returns or exchanges?

Hey Grl Hey Jewelry does not accept returns or exchanges due to the nature of jewelry in general (i.e. it goes in your ears or is worn very close to your skin). However, if an item arrives damaged please contact us so we can rectify the situation. 

What is the turn around time?

Most orders will ship within 1-3 business days. Orders ship via USPS. You will be notified via the email address you used during checkout when your order is en route.